Bu***
Goods Oct 27,2023 PM 21:48
Will this work with the artist 16 2nd generation?
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XF***
Customer service Feb 11,2022 PM 23:36
hello, i have xp pen artist 16pro, i need to have longest cable, what i need to buy to extend
Official mallFeb 18,2022 PM 14:29
Hello,
We don't have the extension cable for the black USB or the USB C.
We have an extension cable for the red USB (power supply).
If you are going to purchase an extension cable for the black USB, please make sure that the cable can transfer data, and please note a longer cable may affect the speed of the data transfer (that means lags is possible).
Have a nice day.
Sincerely
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XF***
Goods Dec 24,2021 PM 20:09
I have a artist 13.3 pro and my Mac doesn't have a HDMI port, will this product allow me to connect my tablet to my Mac?
Official mallFeb 17,2022 PM 18:04
Hello,
Yes, this adapter is compatible with Mac.
Best Regards
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XF***
Goods Nov 10,2021 AM 06:19
Hi I am interested in buying the artist 13.3 Pro - using this adapter can I connect to and huawei p30 lite phone? Instead of a laptop?
Official mallNov 10,2021 PM 14:59
Hi，this is only for connecting to a USB-C port on the computer.
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XF***
Customer service Nov 01,2021 AM 03:01
Does this device work on iMac desktop ? I brought a artist 15.6 pro, and my iMac doesn’t have a HDMI port, so I brought a HDMI to USB adapter, see if it works, however, the XP pen driver can’t detect my tablet. If I buy this adapter, can it fix the problem. Thank you!
Official mallNov 01,2021 AM 11:31
Hi, we need to learn more about the situation. Please contact our technical team by service@xp-pen.com. Thank you so much : ）
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XF***
Goods Jun 15,2021 AM 05:40
Hi, can this device be used to connect a XP-PEN Artist15.6 Pro Pen Display to a samsung glaxy 9 mobile phone?
Official mallJun 15,2021 AM 09:40
Hi，the Artist 15.6 Pro doesn't support an android device. Feel free to contact us if you have any further questions.
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XF***
Goods May 02,2021 PM 21:32
Hi, i have a windows 10 Teclast am i currently unable to use my artist xp pen 12 tablet as it doesnt have a HDMI port would i be able to use my tablet if i got the adaptor thanks
Official mallMay 03,2021 AM 09:40
Hi, do you have a USB-C port on the computer?
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Hu***
Goods Apr 08,2021 PM 19:06
I have an Artist 13.3 Pro and a Windows 10 laptop with both a HDMI and a USB-C port. Using this adapter, will I be able to use my Artist 13.3 Pro as well as my HDMI external monitor simultaneously?
Official mallApr 09,2021 AM 09:52
Yes, you can connect them both. May I know the brand and model of your laptop?
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Ja***
Goods Mar 13,2021 AM 01:27
Can this be used on a Thunderbolt 3 port?
Official mallMar 15,2021 AM 09:42
Hi, this can only be used in a USB-C port. Thank you so much : ）
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Mu***
Goods Jun 01,2020 AM 04:49
I have a Windows 10 laptop without HDMI port... will this allow me to connect an Artist 15.6 Pro to a single USB-c on the laptop?
Would I also need to connect to a separate power source or would the Pen Display get power from the USB-c of the laptop through this adaptor?
Official mallJun 01,2020 AM 09:55
Yes, you will need a separate power source.
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Ri***
Goods May 13,2020 PM 17:25
I have an Artist 15.6 Pro and a Windows 7 Laptop. I've connected everything to the USB C but get a "No Signal" when I try to switch the Artist 15.6 Pro on.
Official mallMay 14,2020 AM 10:30
Hi, when this happens, it's usually about the HDMI. Please try to reconnect it. Is this cable fine before you use the adapter? Can you switch on your 15.6 pro before?
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